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How marvel365 Handles Your Personal Data

marvel365 collects only the data needed to run your account, process deposits through DANA, OVO, GoPay and QRIS, and keep your transactions secure — nothing more.

Encrypted account storageDANA, OVO, GoPay & QRIS transaction records protectedData access request within 7 working daysNo third-party sale of your personal dataJakarta & Yogyakarta sessions covered equally

Explore the Lobby Read FAQ

Browse What Data We Collect and Why

marvel365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, phone number, and the payment method you register — whether that is DANA, OVO, GoPay or QRIS. We also log device identifiers and session timestamps to detect unusual login patterns and protect your wallet. Transaction

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histories for deposits and withdrawals are retained for audit purposes for a period of five years, in line with financial-record obligations that apply where local law permits. We do not collect data from minors, and eligibility to hold an account depends on local law. Cookies on
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our site track session state and preferences only; they are not used to build advertising profiles or shared with ad networks. You may request a full export of your stored data at any time through your account settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to correct a detail on your account profile, or need to submit a formal deletion request, our privacy support team…

Live Chat Start a live chat session inside your account dashboard — available daily from 07:00 to 23:00 WIB. A privacy-trained agent will pick up your query and log it against your account reference.

Email Support Send your data-access or deletion request to our privacy inbox. Include your registered email and the last four digits of your linked DANA or OVO number so we can verify your identity quickly.

Account Settings Panel Navigate to Settings › Privacy inside your account on any device to download a copy of your stored data, update your communication preferences, or withdraw consent for optional data uses.

DATA HANDLING PRACTICES

Explore How We Protect Account Information

Security around your personal data is built into every layer of the account flow — from the moment you complete registration through every deposit and withdrawal you make using DANA, OVO, GoPay…

End-to-End Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption. Payment credentials for DANA, OVO, GoPay and QRIS are never stored in plain text — they are tokenised at the point of entry.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your language setting. No advertising or tracking cookies are placed without your explicit consent via the cookie banner on first visit.

Account Security Steps

Enable two-factor authentication under Settings › Security in your account. We also send an automatic email alert whenever a new device accesses your account, so you can flag and block it immediately.

Data Retention Schedule

Active account data is held for as long as your account remains open. If you close your account, non-financial profile data is deleted within 30 days; transaction records are kept for five years where local law requires it.

Third-Party Sharing Rules

We share data with payment processors — including the DANA, OVO, GoPay and QRIS networks — only to complete your transactions. We do not sell, rent or broker your personal information to any marketing third party.

Requesting Data Changes

You may correct, export or request deletion of your personal data via live chat or email at any time. We action verified requests within seven working days and confirm completion by email to your registered address.

Switch to the Answers You Are Looking For

The questions below are what you actually send us about data privacy — how we store it, who can see it, and what you can do about it. If your question is not here, our live chat team is available from 07:00 to 23:00 WIB every day.

We collect your full name, email address, phone number, date of birth and your chosen payment method — DANA, OVO, GoPay or QRIS. Device identifiers and login timestamps are also logged to protect your account from unauthorised access.

Payment credentials are tokenised immediately at the point of entry and never stored as plain text. We keep a transaction record — amount, timestamp, method — for audit purposes, but your full wallet credentials are not retained on our servers.

Profile data such as your name and contact details is deleted within 30 days of account closure. Financial transaction records are retained for five years where local law requires it, after which they are permanently erased.

Yes. Go to Settings › Privacy in your account and select 'Download my data', or send a request via live chat or email. We will deliver a full export to your registered email address within seven working days of verifying your identity.

We share only what is necessary to complete your transactions — passing the required fields to DANA, OVO, GoPay or QRIS when you deposit or withdraw. We do not sell your data to advertisers or share it with unrelated third parties.

Log in, go to Settings › Profile, and edit the relevant field directly. For changes to identity documents or registered phone numbers, contact live chat or email support between 07:00 and 23:00 WIB; we verify and update within two working days.

We use session cookies for login state and preference cookies for language settings. On your first visit a consent banner lets you accept or decline optional cookies. You can update your choices at any time via the cookie settings link in the site footer.

How marvel365 Handles Your Personal Data

Reach Our Privacy Team Directly

Explore How We Protect Account Information

End-to-End Encryption

Cookie Controls

Account Security Steps

Data Retention Schedule

Third-Party Sharing Rules

Requesting Data Changes

Switch to the Answers You Are Looking For

01 What personal data does marvel365 collect when I open an account?

02 Is my DANA or OVO payment information stored after a transaction?

03 How long does marvel365 keep my data after I close my account?

04 Can I request a copy of all the data you hold about me?

05 Does marvel365 share my data with third parties?

06 How do I update or correct personal details on my account?

07 What cookies does the marvel365 site use and how do I manage them?

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